Refund policy

REFUNDS & EXCHANGES.

THERE ARE NO REFUNDS FOR WIG ORDERS, WE DO OFFER EXCHANGES & STORE CREDIT 

EXCHANGES MUST BE MADE WITHIN 7 DAYS OF RECEIVING.

 IF YOU NEED TO MAKE A CHANGE TO YOU ORDER  MESSAGE US IN THE CHAT ON OUR HOMEPAGE OR CONTACT US ON INSTAGRAM @OUTLIERHAIR WITHIN 48 HOURS.

WE WILL NOT DO ANY REMAKES OR EXCHANGES DUE TO ORDERING ERRORS.

Please feel free to message us for orders that have quality issues (loose wefts, loose stitching, hair damage, lace damage. Must be sent back within 7 day of receiving. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. YOUR LACE CAN NOT BE CUT OR THE WIG ALTERED IN ANY WAY. You’ll also need the receipt or proof of purchase. Orders processed as an exchange will take the FULL 14-21 business day turn around to complete. No exceptions.

To start a return, you can contact us directly in the chat on our website or on social media (instagram or Facebook). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.